"facw" (facw)
07/07/2020 at 11:03 • Filed to: harbor freight, recalls, jackstands
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"facw" (facw)
07/07/2020 at 11:03 • Filed to: harbor freight, recalls, jackstands | 1
| 17 |
Recall replacements recalled (still not the aluminum ones I have though):
To the Harbor Freight Community:
I’m writing to apologize. I often reach out to tell you about Harbor Freight’s commitment to quality and all the investments we’ve made to deliver quality tools at the lowest prices. Your trust matters deeply to me and I’m proud of how far we’ve come. So when we have a product recall, it hurts.
A few months ago, we recalled our Pittsburgh 3 ton and 6 ton steel jack stands (SKUs 56371, 61196 and 61197) due to a manufacturer’s defect. We asked customers to return them and receive a gift card that could be used to purchase replacement jack stands. I felt terrible about that recall because you should never have a concern about the safety of any of our products.
Today, I feel even worse. I’m disappointed and embarrassed because we’ve identified a welding defect in a small number of the Pittsburgh 3 ton steel jack stands (SKU 56373) that replaced the recalled jack stands. We’re now adding these jack stands to our recall. Unfortunately, this defect wasn’t discovered during the initial recall investigation. If you own these jack stands or any of the jack stands in our original recall, whether or not you have had an issue with them, please stop using them immediately and bring them back to your local Harbor Freight Store for a full cash refund or store credit ( !!!error: Indecipherable SUB-paragraph formatting!!! ).
We have investigated all of our other Pittsburgh 3 ton steel jack stands (SKUs 56371, 56372 and 57308) as well as the Pittsburgh 6 ton steel jack stands (SKUs 56368, 56369 and 56370) and Pittsburgh 12 ton steel jack stands (SKUs 56374 and 56375) and did not find the defect. Although none of these other jack stands are being recalled, if you own any of them and have any concern whatsoever, please bring them back and we’ll give you a full cash refund or store credit for those as well.
I want to apologize to all of our customers. While we’ve dramatically grown our team of engineers and inspectors, and intensified our tests and inspections, I assure you that the lessons learned from this will drive further improvement.
As the owner and founder of Harbor Freight, I want you to know that we stand behind every product we sell and that safety will always be our top priority.
Sincerely,
Eric Smidt
Owner and Founder
Harbor Freight Tools
Maybe it’s a new marketing strategy, come in once a month to swap out your jack stands, and maybe you’ll buy other stuff as long as you are there?
Tripper
> facw
07/07/2020 at 11:13 |
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Do you happen to know if any other (non HF brands) are affected. I have a really nice flat top pair from ESCO and then two shitty Husky ones from Home Depot that look very similar to the ones being recalled (and really every other jack stand)
Who is the Leader - 404 / Blog No Longer Available
> facw
07/07/2020 at 11:14 |
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At the very least that was the most sincere sounding letter I've ever heard from a CEO.
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facw
> Tripper
07/07/2020 at 11:15 |
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Nope, all I’ve got is what was in the HF email.
Wrong Wheel Drive (41%)
> facw
07/07/2020 at 11:25 |
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I guess I should actually follow through with the recall since ive got four jack stands from HF that are surely covered by this. Cant hurt to have new ones for free. I hope I dont need a receipt and they wont mind them being a bit rusty.
SBA Thanks You For All The Fish
> facw
07/07/2020 at 11:40 |
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There’s only so many free fleshlights I can use... so I suppose they are desperate to get people back into the store.
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SBA Thanks You For All The Fish
> Who is the Leader - 404 / Blog No Longer Available
07/07/2020 at 11:42 |
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Ha. For us locals the company’s a bit of a laugh— he’s the guy that held a secret board meeting to fire his Founder-Dad.... and lock him out of the facility.
It was an ugly transition of leadership.
so, I’m not sure “sincere” describes Eric but he’s learned to fake it effectively.
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Who is the Leader - 404 / Blog No Longer Available
> SBA Thanks You For All The Fish
07/07/2020 at 11:50 |
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Alarmingly effectively. Or at least whoever wrote that speech can.
Just Jeepin'
> SBA Thanks You For All The Fish
07/07/2020 at 11:58 |
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That’s a most unfortunate typo.
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SBA Thanks You For All The Fish
> Just Jeepin'
07/07/2020 at 12:08 |
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Who said it was a typo. There’s really only so many Fleshlights I can use...
Flashlights? Oh, hell, I have a glovebox full of ‘em in the Silverado.
404 - User No Longer Available
> facw
07/07/2020 at 12:26 |
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Eric Smidt
So now Harbor Freight is offering off-brand company heads too?
Thisismydisplayname
> facw
07/07/2020 at 12:40 |
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Phew, at least it’s not the aluminum ones.... yet.
AMGtech - now with more recalls!
> facw
07/07/2020 at 16:03 |
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This is just one of the reasons I absolutely will not work under a car without a lift that is regularly serviced. Admittedly, other reasons include being spoiled and convenience. But the point is you only get one life!
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Michael
> Wrong Wheel Drive (41%)
07/07/2020 at 16:17 |
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No receipt is needed - just a part with the right part number sticker
They coded my 3T’s as 6T, so I actually made some money on the deal when I returned them
Urambo Tauro
> Who is the Leader - 404 / Blog No Longer Available
07/07/2020 at 19:31 |
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Today, I feel even worse. I’m disappointed and embarrassed because we’ve identified a welding defect...
Honestly, this feels like wording that I would use too, if I were in his shoes. I can just imagine the reports about a second round of faulty jackstands hitting his desk and the resulting facepalm... Disappointing and embarrassing indeed.
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Who is the Leader - 404 / Blog No Longer Available
> Urambo Tauro
07/07/2020 at 19:34 |
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It is easy for him to be embarrassed and disappointed so far away from the assembly lines that made the stuff and the people in charge of preventing such defects. Perhaps it really is genuine.
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Urambo Tauro
> Who is the Leader - 404 / Blog No Longer Available
07/07/2020 at 19:54 |
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Who knows. At any rate, the whole situation seems ripe for Collegehumor to do another CEO skit:
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Who is the Leader - 404 / Blog No Longer Available
> Urambo Tauro
07/07/2020 at 20:06 |
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Something something can't prop up his company something something. . .